most Frequently Asked Questions ( FAQs )

  • 1. How to choose the right massage therapist or personal trainer?

    Our therapists have different skill sets and their specialty varies depending on your condition.  It is advisable that you check their individual page profile for what they can offer.  If you are unsure, please do not hesitate to contact us and we will help you find a therapist that suits you. contact us07474 098 998

  • 2. How to choose the right massage or personal training option?

    Our range of services is available on the following link. services If you have any questions, please do contact us and we will advise you with the best treatment option for you.  Upon arrival, our therapists/trainers will also verify with you on what you might need. contact us 07474 098 998

  • 3. What information you need for booking?

    We require a name, a contact number and an address preferably with a post code.  All your personal details will be protected in accordance to the UK Data Protection Legislation Act 1998.

  • 4. What method of payment you accept for bookings?

    Unfortunately, we currently only accept payments in cash.

  • 5. Would it possible to cancel a booking?

    We understand that you may have to cancel your booking due to unexpected circumstances. The easiest way to cancel your booking is to contact us but please give us as much notice as possible. We value your time and we only ask you in return to value the time of our therapists who might be booked by someone else.

  • 6. Where do you do the massage? Will my therapist bring a massage table?

    Currently, Nova Therapy provides only out-call service.  Our therapists travel all over London by public transport and they do not carry a massage table. Our therapists, however, are highly trained at performing massages on a bed or on the floor.

  • 7. Where do you offer training sessions?

    Your comfort is of utmost importance to us. You can have your personal training indoor at the comfort of your home, hotel room, office or outdoor in your local park.

  • 8. How do I prepare for the massage treatment?

    Your therapist will arrive with a high quality massage oil and relaxing music. All you need to do is to prepare a couple of fresh towels for you to lie down with, and if you prefer, a scented candle.

  • 9. What kind of oil do you use for massage?

    We only use pure and high quality massage oils that are suitable for all types of skin.  Sweet Almond and Grapeseed oils are the most common types of base oils used by our therapists. We have wide range of aromatherapy treatments in which we use strictly professional essential oils. For our Rose oil signature treatment, we use 100% pure Bulgarian rose oil.

  • 10. Is physiotherapy massage ?

    No, physiotherapy is much more than massage, although specific massage techniques may be used if they are regarded as an appropriate treatment to aid your recovery. Physiotherapy treatment can include manual therapy (moving your joints), soft tissue mobilisation (such as massage), acupuncture and electrotherapy, plus many more treatment options.

  • 11. What shall I do if the pressure is not right for me?

    Just ask your therapist to adjust the pressure according to your preference. All our therapists are highly trained and they will adapt the massage treatment to your individual needs. In fact, the therapist will ask at the start of your session about the pressure you prefer.  Please do not hesitate to speak up during the treatment if you experience discomfort or wish to have a deeper pressure.

  • 12. How long it will take my therapist to arrive?

    We appreciate that time is precious and we will make sure to respond to your request as quickly as possible. Upon booking confirmation, your therapist can normally be with you in one hour or even less if you reside within zones 1-3.  If you live further outside, our therapist will try their best to be there as quickly as possible. If any travel delays occur, we will keep you informed via text messages so that you know when to expect the therapist to arrive.

  • 13. Do you charge extra for travelling?

    We do not charge you for travelling within travel zones 1-2. If you live outside of these zones, extra travelling charges will apply. We charge an extra £5 for zone 3 and an extra £10 for zone 4, 5 and 6 if an appoitmnet is accepted.

  • 14. How often should I get a massage treatment ?

    Apart from the physical benefits that massage can bring to the muscular and lymphatic system, massage can reduce stress and anxiety and result in an emotionally more balanced and happier state of mind. We encourage you to have a massage whenever you feel up for it.

  • 15. Do I have to let you know if I have any medical conditions?

    We understand that your state of well-being is vital.  Prior to your treatment, please let us know of  us of any of the following or if you have any other medical conditions:

    • Allergies
    • Recent surgeries
    • Pregnancy
    • Any heart condition
    • Any injury or other medical conditions that may affect your massage.
  • 16. When is massage not advisable?

    People with these conditions should avoid massage:

    • Heart failure
    • Kidney failure
    • Infection of the superficial veins (called phlebitis) in the legs or elsewhere
    • Blood clots in the legs
    • Bleeding disorders
    • Contagious skin conditions .

    If you have cancer, check with your doctor before considering a massage treatment because massage can damage tissue that is fragile from chemotherapy or radiation treatments. People with rheumatoid arthritis, goiter (a thyroid disorder characterised by an enlarged thyroid), eczema, and other skin lesions should not receive massage therapy during flare-ups. Experts also advise that people with osteoporosis, high fever, few platelets or white blood cells, and mental impairment, as well as those recovering from surgery, should avoid massage.

    Tell your massage therapist about any medications you are taking, as massage may influence absorption or activity of both oral and topical medications.